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Cerulean Solutions

Employment Duration

Start Date End Date
January 20, 2019 March 14, 2020

Seniority level

  • Junior

Job Title

  • Junior Network Engineer

Job responsibilities

  • Help desk
    • Answering calls
    • Making tickets
    • Resolving client issues
    • Ensuring we worked withing the SLA
  • Patching
    • Ensure that servers were patched
    • Ensure that client laptops and computers were patcehd
  • Dev
    • Ensure that orders from clients sites were formatted correctly in SQL
    • Resolve issues with SQL orders
    • Resolve shopping software backend issues

Notable projects

  • Migration from SBS to M$ Server 2019
  • Migration from Exchange to 365
  • Client server patching
  • Client device patching
  • Asset tracking

Transferable Skills

  • Email
    • Filtering
    • Archiving
    • Account Management
    • Office 365
  • AD Config
  • Laptop Imaging
  • Powershell automation
  • Citrix VDI
  • Server Install
  • Client relations
  • Customer Support
  • SLA Management
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