Cerulean Solutions
Employment Duration
| Start Date |
End Date |
| January 20, 2019 |
March 14, 2020 |
Seniority level
Job Title
Job responsibilities
- Help desk
- Answering calls
- Making tickets
- Resolving client issues
- Ensuring we worked withing the SLA
- Patching
- Ensure that servers were patched
- Ensure that client laptops and computers were patched
- Dev
- Ensure that orders from clients sites were formatted correctly in SQL
- Resolve issues with SQL orders
- Resolve shopping software backend issues
Notable projects
- Migration from SBS to M$ Server 2019
- Migration from Exchange to 365
- Client server patching
- Client device patching
- Asset tracking
Transferable Skills
- Email
- Filtering
- Archiving
- Account Management
- Office 365
- AD Config
- Laptop Imaging
- Powershell automation
- Citrix VDI
- Server Install
- Client relations
- Customer Support
- SLA Management